Count Down to an Unmissable Event
Unlocking the Potential of the Digital Economy
SESTECH is an independent technology conference and expo to enhance companys’ competitiveness and resilience through digital transformation. SESTECH drives the adoption of technology among enterprises, providing knowledge and insight to help industry decision makers achieve business success.
Concurrent Industry Tracks
Track A: Attract & Inspire
This track will provide you with actionable insight on how technology is impacting the customer’s shopping journey and how social channels and AI-driven analysis pose both opportunities and challenges. You’ll come away with an understanding of the best practices, new obstacles, and cost-efficient methods for attracting and inspiring your customers. Learn More
Track B: Convert & Engage
Learn about new technological advances your business can use to convert and engage your customers and deliver value more effectively. This track will include topics such as customer experience, artificial intelligence, smart operations, Internet of Things, dynamic pricing, and how organisations are leveraging these developments to gain advantage and upsell their services. Learn More
Track C: Retain & Grow
Sessions in this track will help you understand the strategic role that technology may play across your communications, and how to best leverage digital tools to retain existing clients while attracting new clients. This track will also explore post-stay retention strategies, the importance of cybersecurity and customer privacy protection topics. Learn More
Track A: Future Retail
In this track you will learn what the future of retail will become as a result of changing customer behaviour. Speakers will present key strategies, including bridging online and offline, made-to-order business models, unmanned/automated stores and implementation of innovative technologies. Learn More
Track B: Travel Retail
Discover how travel retailers are adopting new pre-order and payment technologies to provide convenient and seamless shopping experiences. This track will explore how travel retail can bridge the digital gap between buyer and retailers by identifying ‘micro-moments’, utilising omni channels and innovative technologies like big-data, AI, AR/VR and IoT. Learn More
Track C: InnoLab
Innolab is an innovation powerplant inspiring and leading entrepreneurs by providing a conducive ecosystem for them to thrive and connect. We equip entrepreneurs with leadership skills, creative thinking, and decision making. This track provides an opportunity for technopreneurs to meet and present their ideas to VCs and potential investors. Learn More
Featured Speakers
Mike Ghasemi is the president of IAEIS and founder and chief analyst of Mike Ghasemi Research, specializing in retail, hospitality and travel advisory and consulting services. He has been recognised as one of the region’s foremost retail industry futurists, and his intellectual work has influenced well-known retailers, hoteliers and technology organisations.
Shaifubahrim Mohd Saleh is currently Executive Chairman of Frontline Resources, Chairman of Pritchett Malaysia & Nexdrone Sdn Bhd. His experience spans over 34 years across 5 multinational organisations, including careers in IBM, Data General, Oracle, Banyan, Cisco, Frontline and PIKOM.
Michael Lim is Chief Advisor of MCA Asia, CTO of Mango Messaging Technology (Asia Pacific) Pty Ltd. He is an established executive-level professional with over 10 years of in-depth experience in deploying strategic business solutions for large-scale Integrated Resorts in Macau and Singapore.
Anne-Marie Kikos is currently the Managing Partner and VP of Advisory and Consultancy-APAC at Mike Ghasemi Research Pte Ltd. She has been a strategy, business, marketing and sales leader for more than two decades, working all over the world, principally in the technology industry.
News and Insights
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Customer Experience 2030: A Vision For The Future Of Hospitality and Travel
Megatrends are expected to have a very deep and long‐lasting impact and mainly
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Robotic Process Automation (RPA) in Hospitality: Opportunities for Success & Pitfalls to Avoid
Robotic process automation (RPA) is an emerging business process automation technology embedded with
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Role of Augmented Reality in Driving Loyalty Programs
Augmented reality technology Augmented reality (AR) is the science and art of using digital
Keep you posted!
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